Terms & Conditions

These Terms and Conditions govern your use of the Bright Valley James website and services. By using our platform, you agree to these terms. Please read them carefully.

About our service

Bright Valley James is a connection and information platform. We introduce homeowners to independent, third-party service professionals and facilitate requests for quotes. We do not perform any trade work ourselves, and we are not a party to any agreement you enter into with a professional.

Using the platform

You agree to provide accurate information when requesting quotes or contacting us, and to use the platform only for lawful purposes. You must not misuse the platform, attempt to disrupt it, or use it to send misleading or fraudulent requests.

Quotes and engagements

Any quote you receive is provided by an independent professional, not by Bright Valley James. The decision to engage a professional, the terms of that engagement, and responsibility for the work all rest between you and the professional. We recommend you confirm licences, insurance and the scope of work directly before any work begins.

No guarantee

While we verify licence and insurance details before professionals join our network, we do not guarantee the quality, timeliness or outcome of any work performed. We are not liable for the acts, omissions or workmanship of independent professionals.

• We facilitate introductions; we do not supervise or control the work
• Professionals are responsible for their own compliance and conduct
• You should satisfy yourself about any professional before engaging them

Limitation of liability

To the maximum extent permitted by law, Bright Valley James is not liable for any indirect, incidental or consequential loss arising from your use of the platform or your engagement of a professional. Nothing in these terms excludes rights you may have under the Australian Consumer Law.

Intellectual property

All content on this website, including text, design, logos and graphics, is owned by or licensed to Bright Valley James and is protected by law. You may not reproduce or reuse it without our permission.

Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.