Privacy Policy

Bright Valley James ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information, and how we handle it in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information we collect

When you request quotes or contact us, we may collect personal information including your name, email address, phone number, postcode and details about the service you need. We collect this information directly from you when you complete a form or otherwise communicate with us.

How we use your information

We use your personal information to match you with suitable local professionals, to facilitate quotes for the services you request, to respond to your enquiries, and to improve our platform. We may also use it to send you relevant updates where you have consented to receive them.

• To connect you with verified local professionals
• To respond to your enquiries and provide support
• To improve and maintain our platform and services
• To meet our legal and regulatory obligations

Disclosure to third parties

To provide our core service, we share relevant details of your request with the independent professionals we match you with, so they can prepare a quote and contact you. We do not sell your personal information. We may disclose information to service providers who help us operate the platform, and where required or authorised by law.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, but we work to safeguard the information we hold.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.

Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can manage cookies through your browser settings, though some features may not function as intended if cookies are disabled.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.